You can refund a one-time payment in Velocity on the payments page or the customer's payment history page. Refunding a one-time payment and refunding an order work differently. If you would like to refund an order, take a look at refund an order.

Whether you create the payment through the payments page or the payment history page, the steps to do so are the same. Find the payment in the table and click the ⋮ button to show an actions dropdown for the payment. You then can select the refund payment option in the dropdown to open the refund menu.

In the refund menu, you have a few options. You will be shown the payment amount that was previously charged to the customer, and you will be given options to either refund a custom amount in the amount input field or select the total payment amount by checking the refund maximum box. After selecting an amount, you will be able to click the refund button at the bottom of the menu.

After you refund a payment, the payment will then show with a refunded status and a strikethrough amount in the table. The refund will return to the previously charged payment method and may take time to process.