Subscriptions
Managing Subscriptions
3min
To manage a customer's subscriptions, navigate to the customer details page and select the subscriptions section. This page will show all of the customer's current and past subscriptions.
If an order was placed as part of a subscription, you can manage that subscription by selecting go to subscription on the order details page.
To make changes to a subscription, select the … button and select an option from the menu.
- Select update payment method to change the saved card used for future renewals
- Select update shipping method to update the shipping method for future renewals
- Select update addresses to update the shipping and/or billing address for future renewals
- Select adjust items to change the quantity and/or price of items in the subscription
- To remove a product from the subscription, set the quantity to 0
- Select cancel to prevent the subscription from processing any future renewals
Expanding a subscription will reveal the subscription's past and future renewals. To edit a future renewal, open the … menu.
- Select reschedule to update the selected renewal's date
- Select skip to skip the selected renewal
- Skipping a renewal will prevent it from being processed, but will extend the subscription by one renewal
- Select cancel to cancel the selected renewal
- Cancelling a renewal will prevent it from being processed without adding any additional renewals to the subscription
- A skipped or cancelled renewal renewal can be restored by selecting restore
To add additional renewals to the end of a subscription, input the number of renewals you want to add and select the + button.