Customers

Payment Methods

2min

Overview

Customer payment methods can be securely saved for faster and more convenient usage. Any payment methods added for a customer through Velocity will be synced with BigCommerce and any payment method added by the customer on the storefront will be synced with Velocity.

Add a Payment Method

The Add payment method button allows you to securely add customer cards and bank accounts.

Bank accounts can only be used on the one-time payments page. They cannot be used to pay for an order at checkout.

When adding a customer's bank account, a form will open where you can enter a customer's bank details. Select Enter bank details manually instead at the bottom of the form. Once added, customer bank accounts may not immediately appear in their list of payment methods.

Edit a Payment Method

Existing payment methods can be annotated and/or deleted via the Edit button. Payment method notes are only visible within Velocity and cannot be seen by the customer. The notes field can be useful for flexibly adding context to payment methods.