Orders Overview
Orders are a key feature of Velocity. Velocity acts as the central hub for orders made by and on behalf of customers, both in the storefront and within Velocity itself. See more details about placing orders here.
Orders created in Velocity are automatically exported to BigCommerce. Orders created in BigCommerce will get automatically imported into Velocity. Order updates are synchronized between both platforms.
When an order is created, it is assigned a unique number, called the order number, or order ID. An order's number will be the same in Velocity and in BigCommerce.
Velocity supports various types of orders:
- Normal orders are paid for when the order is placed using store credit or customer credit card.
- Terms orders are order that can be made for the customer without collecting an payment upfront. Payments are collected over a specified period of time from a customer's balance. Terms is a line of credit is tracked and managed within Velocity.
- Capital terms orders are similar to terms orders, except with a few key differences in how orders are invoiced.
When an order is created in Velocity, it will appear in the orders list, which can be viewed by navigating to the Orders page in the navigation menu.
The orders list page is the best way to get an overview of orders placed within Velocity. Here, the user can search, filter and sort against orders they are authorized to view.
Learn about order visibility on the Access Control documentation
Orders can be searched by any of the following fields
- Order number
- Customer first name
- Customer last name
- Customer company name
- Total cost
Status | Description |
|---|---|
Pending | Customer started the checkout process but did not complete it. |
Awaiting Payment | Customer has completed the checkout process, but payment has yet to be confirmed. |
Awaiting Fulfillment | Customer has completed the checkout process and payment has been confirmed. |
Awaiting Shipment | Order has been pulled and packaged and is awaiting collection from a shipping provider. |
Awaiting Pickup | Order has been packaged and is awaiting customer pickup from a seller-specified location. |
Partially Shipped | Only some items in the order have been shipped. |
Completed | Order has been shipped/picked up, and receipt is confirmed; client has paid for their digital product, and their file(s) are available for download. |
Shipped | Order has been shipped. |
Cancelled | Seller has cancelled an order, due to a stock inconsistency or other reasons. Cancelling an order will not refund the order. |
Declined | Seller has marked the order as declined. |
Refunded | Seller has used the Refund action to refund the whole order. |
Disputed | Customer has initiated a dispute resolution process for the transaction that paid for the order or the seller has marked the order as a fraudulent order. Refunds are disabled while order is disputed. |
Manual Verification Required | Order on hold while some aspect is manually confirmed. Orders with this status must be updated manually. |
Partially Refunded | Seller has partially refunded the order. |