Velocity generates emails to notify customers, reps, and internal users about certain events, or to deliver data via the reporting system. Some emails are handled by BigCommerce instead. Below is a breakdown of each type of email communication.
Reply-To Address
When customers reply to emails sent by Velocity, replies are routed to the address you configure under Velocity Settings > General as the Reply-To email. This applies tenant-wide to all transactional emails Velocity sends. It does not affect emails sent by BigCommerce.
Billing Email
Customers can optionally have a Billing email address in addition to their primary email. The primary email continues to receive all customer-facing communications. When a billing email is set, it is CC'd on:
Order receipts
Manual payment receipts
Subscription installment reminders
The billing email never replaces the primary email; it is always an additional recipient.
Email Types
Email Type | Details |
Customer account creation | Recipient: Customer Trigger: Customer account is created by a Velocity user Rules:
|
Order receipt | Recipient:
Trigger: Order is placed by the customer or by a Velocity user Rules:
|
Manual payment receipt | Recipient:
Trigger: Manual payment is made by a Velocity user Rules: Only sent if the user chooses to send |
Subscription installment reminders | Recipient:
Trigger: Automatically sent three days prior to a subscription installment |
Failed subscription installment | Recipient: Configurable list of users Trigger: Daily list of failed subscription installments |
Overdue terms report | Recipient: Configurable list of users Trigger: Daily list of overdue terms orders |
Rep order approval | Recipient: Commissioned reps Trigger: Order approval Rules: Only sent to commissioned reps with a configured email address |
Rep order shipment created | Recipient: Commissioned reps Trigger: Shipment is made Rules: Only sent to commissioned reps with a configured email address |
Recipient: Specific email addresses Trigger: On demand, or on schedule |