The payments page is a summary of all payments on your merchant account.
Payment Statuses
Succeeded
Pending
Disputed
Dispute lost
Dispute won
Failed
Refunded
Unknown
Payment Types
Order #: This payment is for an order that was paid upfront by the customer.
Balance: The payment was made towards the customer's balance, which can be used for terms payments.
Manual Payment: This is a one-time payment unrelated to any resource in Velocity.
Payment Receipts
Use the … menu to select View receipt or Copy receipt URL to access the receipt for the payment. The receipt's URL is public and may be shared with customers.
Dispute Management
Use the ... menu to select Manage Disputes to access the dispute management form provided by Stripe. There, you can either accept the dispute, which will return the funds to the customer, or you can counter the dispute. Countering the dispute will lead you through a step-by-step guide on what is required to counter the specific type of dispute.
Payment Processing & Interchange Fees
Velocity uses Stripe to process all payments. Stripe periodically updates its interchange fees and network costs, which directly influence our processing fees.
For the most up-to-date interchange information, please refer to Stripe’s official documentation: Stripe Network Cost Updates