Overview
Customer payment methods, including saved cards and bank accounts, can be saved to a customer's profile for faster checkout and one-time payments. Payment details are never stored in Velocity itself. They're held by Stripe, our PCI-compliant payment processor, and Velocity displays only a secure reference to them. Payment methods stay in sync with BigCommerce in both directions: anything added in Velocity is available on the storefront, and anything a customer saves on the storefront appears in Velocity.
Add a Payment Method
Select Add payment method to save a customer's card or bank account. Card and account numbers are sent directly to Stripe and never touch Velocity's servers.
Bank accounts can only be used for one-time payments. They cannot be used at checkout.
To add a bank account, choose Enter bank details manually instead at the bottom of the form and fill in the customer's account information. Newly added bank accounts may take a few moments to appear in the customer's list of payment methods.
Edit a Payment Method
Select Edit on any saved payment method to update its notes or remove it from the customer's account. Notes are visible only inside Velocity, never to the customer, and are useful for adding internal context like "primary card on file" or "do not charge after Q2."
Store Credit
Store credit is a balance you can issue to a customer that they (or your sales reps) can apply toward orders. Each customer has their own balance, viewable and editable from the Store Credit page on the customer detail view.
Viewing Store Credit History
Below the current balance, the Store Credit page shows the customer's full history of activity, including:
Order applications: store credit spent on a specific order, with a link to that order
Manual adjustments: balance changes made directly by a user, including the user's name and any description they entered
Refunds: credit returned to the balance from a refunded order
Each entry is dated, giving you a complete audit trail.
Updating Store Credit
To change a customer's balance, open the Store Credit page and select the Edit button next to the current balance. The New amount field sets the balance to the value you enter, rather than adding or subtracting from the current balance. Use the Description field to record context for the change, such as the reason or a reference to a support ticket. Both the new balance and your description appear in the history log.
Applying Store Credit at Checkout
Store credit can be applied to an order during checkout, either by the customer on the storefront or by a user placing an order on the customer's behalf in Velocity.